Segurma alarms in Santa Cruz de Tenerife
An alarm for your flat, villa or apartment in Tenerife, La Palma, La Gomera and El Hierro.
Santa Cruz de Tenerife at a glance
A flat in Santa Cruz or La Laguna that sits empty from eight to five, a villa in Tacoronte, El Sauzal, Tabaiba or Los Baldíos, an apartment in Los Cristianos, Costa Adeje, Golf del Sur or El Médano whose owner lives in northern Europe, a country house in the medianías or on La Palma: in the province of Santa Cruz de Tenerife the Segurma alarm is set up differently in each case, and its Alarm Receiving Centre alerts the National Police or the Guardia Civil depending on the municipality. Here we explain it island by island.
Province of Santa Cruz de Tenerife and neighbouring provinces · capital: Santa Cruz de Tenerife. Base map: Instituto Geográfico Nacional (CC BY 4.0).
- Who receives the alert
- The National Police or the Guardia Civil, depending on the municipality. Segurma's Alarm Receiving Centre has it on record for your address and sends the alert with the video of the intrusion.
- Region
- Canary Islands · capital Santa Cruz de Tenerife
- Areas covered in detail
- 8 comarcas and 42 towns mentioned on this page; Segurma installs across the whole province.
- Usual lead time
- Segurma technician within 24-48 h in Santa Cruz de Tenerife and the surrounding area; elsewhere the date is confirmed in the survey.
- Price
- €24.90 a month for the first year, the same as everywhere in Spain; then €43.90 or €49.90 a month. Price with IGIC (not VAT); the exact fee is given in writing in the survey.
- Neighbouring provinces
What happens in Santa Cruz de Tenerife when your alarm goes off: who is alerted on each island
In the province of Santa Cruz de Tenerife, public safety is the job of the National Police in the cities that have a police station (Santa Cruz de Tenerife, San Cristóbal de La Laguna, Puerto de la Cruz and the southern station in Playa de las Américas, which covers Arona and Adeje) and of the Guardia Civil in every other municipality: Granadilla, San Miguel, Guía de Isora, Santiago del Teide, Candelaria, Güímar, Tacoronte, El Sauzal, La Orotava, Los Realejos, Icod, El Rosario, and the whole of La Palma, La Gomera and El Hierro. Segurma's Alarm Receiving Centre (ARC) has on record, for every home, which of the two forces is responsible; the local police back them up in every municipality.
The sequence is always the same. A camera detector picks up movement in the living room while the system is armed, or a magnetic sensor notices that the terrace sliding door is opening. The control panel sends the signal to the ARC, together with a few images of that moment and the audio from the room. An operator reviews them. If it is the person who looks after the apartment and they came in with their tag, nothing happens; if it is someone who should not be there, the alarm is confirmed as real and the ARC alerts the National Police or the Guardia Civil and passes on those images. You get the notification in the app at that very moment, whether you are in Santa Cruz, Madrid or London, and you can watch the cameras live.
The call is made by Segurma, an authorised security company registered in the National Private Security Register under number 3082. It is an alert verified with images: for the Guardia Civil post in Granadilla or Guía de Isora, with hundreds of apartments shut up in the low season, that is the difference between a suspicion and a fact.
Islands, owners far away and houses without fibre
Thousands of homes in the south of Tenerife belong to owners who live on the mainland or in northern Europe, and many houses in the medianías (the mid-altitude belt above the coast), in Anaga and on the smaller islands have no fibre. The control panel has its own battery and communicates over your home line and over 4G/5G: if one route fails, the other keeps the link to the ARC open. The app works from any country.
Where Segurma installs in Santa Cruz de Tenerife province
In Tenerife, La Palma, La Gomera and El Hierro. These are the areas and the kind of home we usually come across in each one; the lead time for each island is confirmed in the survey.
Santa Cruz de Tenerife
Flats in the Centro, Salamanca, Los Gladiolos, Ofra, La Salud, García Escámez, Añaza, Taco and Somosierra, with plenty of ground-floor and first-floor flats facing the street and roof terraces that connect to the neighbours'; villas in Ifara, Los Campitos and the medianías; hamlets and houses in Anaga (Taganana, San Andrés, Igueste). In a flat you protect the door, any reachable roof terrace or window, and the hallway; in a villa, the perimeter.
La Laguna and the metropolitan area
Flats in the old town of La Laguna, La Cuesta, Taco, Finca España and Geneto; villas and single-storey houses in Los Baldíos, Tejina, Valle de Guerra, Bajamar, Punta del Hidalgo and Las Mercedes; and in El Rosario, villas in Tabaiba, Radazul and La Esperanza. La Laguna has the National Police; El Rosario, the Guardia Civil.
North: Tacoronte, El Sauzal, La Matanza, La Victoria, Santa Úrsula, La Orotava, Puerto de la Cruz, Los Realejos, Icod, Garachico and Buenavista
Villas with views in Tacoronte, El Sauzal and Santa Úrsula, village and country houses in La Orotava and Los Realejos, apartments in Puerto de la Cruz (which has a National Police station) and fincas in Icod and the Isla Baja. A lot of second homes belonging to families from Santa Cruz.
Tourist south: Los Cristianos, Playa de las Américas, Costa Adeje, Playa Paraíso, Callao Salvaje, La Caleta and Fañabé
The island's biggest concentration of holiday homes: apartments in complexes, villas in Adeje, La Caleta and Roque del Conde, and townhouses in Fañabé, El Duque and Torviscas Alto, many of them owned by British, German or Italian owners. The southern police station takes the call.
Residential south: inland Arona, Valle San Lorenzo, Cabo Blanco, Las Galletas, Costa del Silencio, Guaza, Buzanada, San Isidro, El Médano, Golf del Sur, Amarilla Golf and Los Abrigos
Flats and single-storey houses in the town centres, apartments owned by Europeans in Costa del Silencio, Golf del Sur and El Médano, and villas in Chayofa and La Florida. Granadilla and San Miguel alert the Guardia Civil.
South-west: Guía de Isora, Playa San Juan, Alcalá, Santiago del Teide, Los Gigantes, Puerto Santiago and upper Adeje
Villas and apartments in Los Gigantes, Puerto Santiago, Playa de la Arena and Alcalá, village houses in Guía de Isora and Tamaimo, and banana fincas with a house. The whole area alerts the Guardia Civil.
East: Candelaria, Güímar, Arafo, Fasnia and Arico
Flats and houses in Candelaria and Güímar, villas in Las Caletillas, Punta Larga and Araya, country houses in the Güímar valley and in Arico. Plenty of weekend homes, and power cuts in the medianías.
La Palma, La Gomera and El Hierro
Santa Cruz de La Palma, Los Llanos de Aridane, El Paso, Breña Alta, Breña Baja, Tazacorte, Puntagorda; San Sebastián de La Gomera, Valle Gran Rey, Hermigua; Valverde, Frontera and La Restinga. Village houses, country houses with a plot and holiday homes belonging to German and mainland owners, with the Guardia Civil as the responsible force in most municipalities.
If your municipality is not listed, Segurma installs there too: all four islands are inside the service area. In the survey we confirm the lead time for your postcode.
How burglars get into homes in the islands, and what stops them
Home burglaries are almost always done when the house is empty, in minutes, through the easiest way in. In Tenerife that way in changes a lot between a flat in Ofra, a villa in Tacoronte and an apartment in Costa Adeje.
Flat in Santa Cruz, La Laguna, Puerto de la Cruz or Los Llanos
The front door (old locks slipped open with a card or bumped, or forced on a landing with no neighbours about), ground-floor and first-floor windows reached from the street or from a commercial unit, and connecting roof terraces, which are very common in the islands. A magnetic sensor on the door raises the alert at the first attempt; a camera detector in the hallway captures whoever comes in; in a block of flats the indoor siren makes the intruder leave.
Villa in Tacoronte, El Sauzal, Tabaiba or Los Baldíos, or a villa in Adeje
The intruder gets onto the plot over the back wall, checks from the garden whether anyone is in and goes for the living-room sliding door, a ground-floor window or the garage. The outdoor detector picks him up on the plot; the IP camera with audio in the Kit Tranquilidad Plus lets you see him from your phone; the ARC alerts the National Police or the Guardia Civil while he is still outside.
Apartment in a complex in the south
The terrace sliding door and the patio, which in complexes open onto communal areas anyone can walk through. Reception does not watch your terrace. Magnetic sensor on the door and on the sliding door, camera detector in the living room and an IP camera to look at the apartment from home.
Single-storey or country house in the medianías, Anaga or La Palma
Several ways in (main door, patio, tool shed, roof terrace), a plot and often no neighbour in sight. Sensors on every access point, camera detectors on the route an intruder has to take, and an outdoor detector. The control panel with battery and 4G/5G keeps the link to the ARC even if the power goes off or there is no fibre.
When it happens
August and Carnival in Santa Cruz; the low season in the southern complexes, when many apartments stay shut for months; weekends in the houses of the north and the medianías; and the mainland holidays of families from the city. With the alarm armed and connected, those days stop being any different.
Anti-squatter alarm in Tenerife and the islands: closed-up apartments, inherited flats and country houses
In this province the homes that spend months empty are above all the apartments and villas in the south owned by people who live abroad, the inherited flats in Santa Cruz, La Laguna or Puerto de la Cruz that the family has not yet sold or let, and the single-storey and country houses of the medianías and the smaller islands. They are exactly the houses where a squat takes weeks to be discovered.
If the break-in is detected as it happens, with images of someone forcing the sliding door, the National Police or the Guardia Civil can act on a crime in progress. If you find out when you arrive for your holiday, what is left is a court case. The whole value of an anti-squatter alarm lies in that first minute.
What the system does in an empty house
- The magnetic sensors on doors, windows and sliding doors raise the alert at the first attempt to open them, not once the intruder has already changed the lock.
- The camera detector captures images of the person coming in and sends them to the ARC; an operator verifies them and alerts the police with the images attached.
- The deterrent sign and the siren stop the apartment or flat from looking abandoned, which is the first thing anyone choosing a home to squat looks for.
- With the IP camera in the Kit Tranquilidad Plus you can look at the house from your phone, whether you are in Santa Cruz, Madrid or Manchester.
The legal side, in brief
In legal terms, entering a home that is a dwelling (including a holiday home that is in use) is breaking and entering (allanamiento de morada), and entering a property that is not a dwelling is usurpation (usurpación). Both offences have been dealt with by fast-track trial since April 2025. The difference that matters is a different one: an intrusion detected and verified at the time allows immediate action; a squat that has already taken hold is settled in court. If you are in that second situation, speak to a lawyer; this page is not legal advice.
More detail, with the full protocol, on the Segurma anti-squatter alarm page.
Holiday homes in the south of Tenerife and on the islands
Los Cristianos, Playa de las Américas, Costa Adeje, Playa Paraíso, Callao Salvaje, Los Gigantes, Puerto Santiago, El Médano, Golf del Sur, Costa del Silencio, Puerto de la Cruz, Los Cancajos, Puerto Naos, Valle Gran Rey: the islands live off holiday homes and holiday apartments, with owners from the mainland and half of Europe who use them a few weeks a year and keep them shut the rest of the time.
What a home like that needs is not a siren, which nobody hears in a half-empty complex, but someone who checks what is going on and alerts the Guardia Civil or the National Police, plus the ability to look at the house yourself from your phone. The Kit Tranquilidad covers the first part; the Kit Tranquilidad Plus adds the IP camera with audio for the second. In villas with a garden, the sensors on the sliding doors and the outdoor detector raise the alert before anyone touches the house.
The system is wireless and needs no building work, so there is no need to ask the community of owners for permission or to touch the house. It communicates over 4G/5G as well as over your home line, so you do not need to sign up for fibre at the holiday home. If you would rather deal with us in English or German, tell us in the survey.
Everything that changes when the house sits empty for months: alarm for holiday homes.
Which kit for each home on the islands
The final kit is decided in the survey; these are the combinations that come up most often in the province. Tap your type of home to see which kit it needs and what it includes.
Flat in Santa Cruz, La Laguna, Puerto de la Cruz or Los Llanos
Kit Tranquilidad: control panel, keypad, indoor siren, two camera detectors (hallway and living room), magnetic sensor on the door, key fob remote and tags. In ground-floor flats, first-floor flats and penthouses with a connecting roof terrace, magnetic sensors on the windows and outside access points as well.
Control panel with battery and 4G/5G
Camera detector
Magnetic sensors
Indoor siren
Keypad
Villa in Tacoronte, El Sauzal, Tabaiba, Los Baldíos or Adeje
Kit Tranquilidad Plus with IP camera to see the garden and the entrance from your phone, and an outdoor detector for the plot. Sensors on the living-room sliding doors, on the garage door if it connects to the house and on the doors that open onto the garden.
- Control panel with battery and 4G/5G
- Camera detector
Outdoor detector
IP camera with audio- Indoor siren
- Keypad
Apartment in Los Cristianos, Costa Adeje, Golf del Sur or El Médano
Kit Tranquilidad Plus with IP camera, which is the reason to choose it; magnetic sensor on the door and on the terrace sliding door, camera detector in the living room. Out of season, what you want is to look at the apartment and have the ARC check every alert.
- Control panel with battery and 4G/5G
- Camera detector
- Magnetic sensors
- IP camera with audio
- Indoor siren
- Keypad
Village house or country house in the medianías, Anaga or La Palma
Kit Tranquilidad with sensors on every access point (main door, patio, tool shed, roof terrace) and an outdoor detector; Kit Plus if you want to look at the house from your phone. Control panel with 4G/5G where the landline is poor, and battery for the power cuts.
- Control panel with battery and 4G/5G
- Camera detector
- Outdoor detector
- Indoor siren
- Keypad
Townhouse in Fañabé, Torviscas Alto, Las Caletillas or Geneto
Kit Tranquilidad with sensors on the front door, the patio sliding door and the garage, and a camera detector in the living room. If the patio opens onto a communal area, an outdoor detector.
- Control panel with battery and 4G/5G
- Camera detector
- Outdoor detector
- Indoor siren
- Keypad
Shop or business in Santa Cruz or the south
For a shop, a restaurant, a pharmacy, an office or a warehouse the set-up changes (IP camera with audio, panic button, arming schedules) and taxes are not included in the monthly fee. It is all explained in alarms for businesses.
Typical situations in Tenerife
From the survey calls in the province come these three typical cases, described in general terms so you can see whether yours is similar.
The apartment in Los Cristianos or Costa Adeje with a British owner
Shut for most of the year, with a terrace onto a communal area. Sensor on the door and on the sliding door, camera detector in the living room, IP camera to look at it from back home; the ARC checks every alert and calls the southern police station with the images.
The villa in Tacoronte or Tabaiba empty from eight to five
A back garden that cannot be seen from the street, sliding doors into the living room. Outdoor detector, sensors on the sliding doors and the garage, IP camera to see who is wandering about before they touch the house.
The grandparents' house in La Orotava, Arafo or El Paso
Opened up at weekends and for the fiestas. Sensor on every access point, outdoor detector in the patio, control panel with 4G/5G where the landline is poor; the Guardia Civil gets a verified alert, not a suspicion.
Common mistakes when protecting a home in the islands
When we do the survey in the province we run into the same mistakes again and again. These are the most common.
- Relying on the complex's reception. Reception controls the main entrance; it does not see the back terrace of your apartment or the patio. The connected alarm is the inner layer.
- Forgetting the sliding doors and the roof terrace. In apartments and villas the sliding door is the number one way in; in flats in Santa Cruz and La Laguna, the roof terrace connects to the neighbour's. A magnetic sensor on each one.
- Leaving the house in the medianías with nothing because “there is no internet”. The control panel communicates over 4G/5G and has a battery: in Anaga, the Güímar valley, Icod or La Palma it works without fibre and rides out the power cuts.
- A stand-alone camera instead of an ARC. It shows you the burglary after the event from back home; nobody checks it or calls the police. What counts is an operator looking at the images at the time and alerting the police with them.
- Waiting until the holidays to see how the apartment is. A shut-up home with no sign and no alarm is the perfect candidate for a squat which, by the time you discover it, is already a matter for the courts.
- Not mentioning the dog. If the detector is not positioned with the pet in mind, false alarms end with the system switched off; in the survey it is placed so the animal does not trigger it.
What works
Covering the real ways into your home (sliding doors, roof terrace and plot included), having the alarm connected to an ARC that verifies before alerting, the indoor siren so the intruder leaves, and the app so you know straight away from any country. On islands where thousands of homes spend months shut up, that combination is what stops a burglary or a squat from going through.
Price of the Segurma alarm in Santa Cruz de Tenerife
The promotion Segurma publishes is nationwide. In the Canary Islands the applicable tax is IGIC (Canary Islands tax), not VAT: the prices on this page are the published mainland prices with VAT, and we confirm the exact monthly fee with IGIC in writing in the survey before you sign.
- Control panel connected 24/7 to Segurma's Alarm Receiving Centre
- Camera detectors for verification
- Keypad, indoor siren and key fob remote
- Police alert with video and audio
- Mobile app to control everything
- Everything in Kit Tranquilidad
- IP surveillance camera with audio
- Live view from your phone
- Additional coverage detector
- Recording and visual verification
Both kits come with the control panel with battery and 4G/5G, keypad, indoor siren, deterrent sign, camera detectors, key fob remote and tags, and the app. Extra elements (outdoor detector, additional magnetic sensors for sliding doors, smoke detector, a second IP camera) are quoted in the survey with their monthly fee. The minimum contract term and the cancellation conditions are set by Segurma's contract; we give them to you in writing before you sign. Full breakdown and cost over 24 months on the Segurma prices page.
The parts of the alarm, one by one
The elements most often added in Santa Cruz de Tenerife: magnetic sensors, outdoor detector, ip camera with audio. Everything is decided in the survey according to your home; here is each part explained in plain language, with its fee when it is an extra.
Guide prices for add-on parts (monthly fee, VAT included). The control panel and the parts in your kit are included in the monthly fee; the system is extended to suit your home's needs after a free survey.
Installation in Tenerife and the islands: lead times and the visit
In Tenerife, La Palma, La Gomera and El Hierro the installation lead time is confirmed in the survey, depending on the island and the local schedule. If the owner is not on the islands, the visit is arranged with whoever holds the keys.
We talk about your home
Flat, villa, apartment in a complex, townhouse or single-storey house; access points, sliding doors and roof terrace; pets; how long it stands empty. We propose a kit in writing with the month 13 fee and the IGIC shown clearly.
The technician comes
One visit: control panel, detectors and siren fitted with no chasing or cabling, the system tested, and an explanation of how to arm, disarm and use the app.
You are connected
From then on the ARC receives the signals from your home day and night and has the alert to the National Police or the Guardia Civil for your municipality set up.
Segurma Alarmas, which runs this website, handles the advice, the survey and the sign-up; installation, maintenance and the Alarm Receiving Centre are provided by Segurma, the company you sign the contract with.
What Segurma customers say
Segurma has 4.5 out of 5 on Trustpilot from 758 reviews. Trustpilot collects and verifies them on Segurma's service across Spain; we neither write nor moderate them. On the Segurma reviews page we have gathered the ones that help most when deciding, with the criticisms and the company's replies included.
Questions about the alarm in Santa Cruz de Tenerife
The National Police in Santa Cruz de Tenerife, La Laguna, Puerto de la Cruz and the southern station (Playa de las Américas, which covers Arona and Adeje), and the Guardia Civil in all the other municipalities (Granadilla, San Miguel, Guía de Isora, Candelaria, Tacoronte, La Orotava, Icod and so on) and on La Palma, La Gomera and El Hierro. Segurma's ARC has it on record for your address and makes the call after checking with video and audio that the intrusion is real. You get the notification in the app at the same time.
Segurma's published promotion is €24.90 a month for the first 12 months and, from month 13, €43.90 a month for the Kit Tranquilidad or €49.90 a month for the Kit Tranquilidad Plus, published mainland prices with VAT. In the Canary Islands IGIC applies instead of VAT, so we confirm the exact monthly fee with tax in writing in the survey. The promotion ends on 31 October.
Yes. The survey is done by phone, the installation is arranged with whoever holds the keys, and the app works from any country. Segurma's ARC checks every alert and calls the southern police station with the images; you get the notification at the same time. If you would rather deal with us in English, tell us when you ask for the survey.
Yes. All four islands in the province are inside Segurma's service area. The installation lead time is confirmed in the survey according to the island and the local schedule, along with the proposed kit.
It works by detecting the entry at the time, which is when the National Police can act on a crime in progress. The sensors raise the alert at the first attempt to open, the camera detector takes images of whoever comes in and Segurma's ARC verifies them before making the call. A squat discovered weeks later is already a matter for the courts; the alarm is there so you never get to that point.
Yes. The control panel has a built-in 4G/5G line and its own battery, so it works without fibre and stays connected to Segurma's ARC if the power goes off. In the survey we check the mobile coverage in your area.
Reception controls the main entrance and the communal areas, not the inside of your apartment or your terrace. The connected alarm covers exactly that: if someone forces the sliding door from the communal area, Segurma's ARC sees it, checks it and alerts the National Police, and reception too if you set it up that way. The two layers complement each other.
Segurma is a national security company based in Loiu (Bizkaia), with its own Alarm Receiving Centre and technicians who install on the islands. Segurma Alarmas, which runs this website, sells its systems: we advise you, do the survey and arrange the sign-up; the service and the contract are with Segurma.
Nearby provinces
If your home is in a neighbouring province, it has its own page with the police protocol and the areas covered there. The provinces with an English page are listed under Segurma alarms by province; the rest are in Spanish.
Tell us about your home in Santa Cruz de Tenerife and we tell you what it needs
A call of a few minutes, a kit proposed in writing and you decide at your own pace. Equipment and installation included in the monthly fee.