Everything as it should be
Asunción is a very good professional and attentive to her customer. Quick installation with no complications. Time will tell, but it looks good.
Read the original review (in Spanish) on Trustpilot
Reviews 2026 · with a link to every review
Segurma reviews: 4.5 out of 5 on Trustpilot, read one by one
This is not a testimonials page. These are 54 real reviews from Segurma's public Trustpilot profile, positive and critical, with the name, the date and a link to the original, plus what comes up again and again in them and what you should get settled in writing before you sign.
4.5/5
758 reviews verified by Trustpilot
5 stars86 %
4 stars3 %
3 stars<1 %
2 stars<1 %
1 star11 %
Source: Segurma's profile on Trustpilot, figures as of 21 September 2026. We quote the figures as public facts; we do not use the Trustpilot logo.
Segurma's public rating, as the company providing the service
Segurma Alarmas sells the service; Segurma provides it, and Segurma is the company customers are rating. These are the two public sources you can check for yourself, with dates.
Trustpilot: 4.5/5 from 758 reviews
86 % of the reviews are 5 stars and 11 % are 1 star; the rest, hardly any. 239 reviews in the last 12 months, and the company replied to 96 % of the negative ones. Figures as of 21 September 2026.
Google: 4.3/5 from 632 reviews
Google listing for Segurma's head office in Loiu (Bizkaia), with 517 five-star ratings out of 632, figures as of 17 September 2026. Google reviews cannot be linked one by one, so on this page we quote only the Trustpilot ones.
Neither source rates Segurma Alarmas (this website): we do not publish reviews of our own yet, and when we do they will come only from customers who signed up through us, with their consent and a date.
54 real reviews from Segurma customers, by theme
Tap a theme to see only those reviews. The reviews are translated from Spanish and each one links to its original. Each card shows the full text, the shortened public name and the date. The complaints come with the company's public reply.
54 reviews
Asunción is lovely and always willing…
Asunción is lovely and always willing to help you!!
Read the original review (in Spanish) on TrustpilotDelighted with the sales rep Josema Ramos…
Delighted with the sales rep Josema Ramos, he is very professional, a man of his word, very kind, I recommend him to everyone.
Read the original review (in Spanish) on Trustpilotvery good service from jeronimo…
very good service from jeronimo, very grateful
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Giovani, Thank you for your comment! We are glad to hear that Jerónimo Esteban gave you a quality service and the level of care you expected. Comments like yours motivate us to keep giving our best every day. Kind regards, Customer Service Department.
Gerónimo Esteban, really good service, an excellent sales rep, he has always been attentive to all my questions
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Katy, Thank you for sharing your experience! We are glad to hear that Jerónimo Esteban, our sales rep, gave you excellent service and was always on hand to answer all your questions. We love knowing that we met your expectations and will keep working to always offer you the best. Kind regards, Customer Service Department.
Friendly and good service.. Friendly and good service
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Suli, We are glad to hear that you received friendly, professional service! We work every day to offer the best possible service, and it is a pleasure to know that your experience has been a positive one. Kind regards, Customer Service Department.
Good experience with Manuel, quick and efficient service at both my businesses
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Carmen, We are glad to hear that your experience with Manuel has been so positive at both businesses! Speed, efficiency and quality of service are fundamental for us, and it is great to know we lived up to your expectations. Your satisfaction is our priority. Kind regards, Customer Service Department.
Very good experience
My experience with Aguilar has been very good, very kind, and whenever I have had a question or a problem he has replied straight away and sorted everything out. He inspires a lot of confidence.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Elena, We love hearing that your experience with Aguilar has been so positive! His approachability, how quickly he resolves questions and the trust he conveys are things we value highly. We will keep working to always offer you the best service. Kind regards, Customer Service Department.
Very good service from Aguilar, he really makes sure everything goes well, charming to be honest
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Emilse, We are glad to hear that Aguilar's service has been so positive! His commitment, approachability and concern that everything goes well are qualities we especially appreciate in our team. We love knowing that his manner left such a good impression on you. Kind regards, Customer Service Department.
I have the system installed at home and I am very happy, Jose Manuel Aguilar is the one who looked after us and he is always attentive to everything, very kind. To this day he still asks us how our cameras are doing, thank you Aguilar
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Rosa, We are glad to hear that you are so satisfied with the installation and the service you received! It is fantastic to know that Aguilar has supported you in such a close, professional way, keeping an eye on everything working properly even after the installation. Comments like yours highlight our team's commitment. Kind regards, Customer Service Department.
Excellent security company, we are…. AGUILAR the sales rep
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Jose Ignacio, Thank you for sharing your experience! We are glad to hear that you consider Segurma an excellent security company and, especially, that you were pleased with Aguilar's service. We love knowing that we met your expectations and will keep working to always offer you the best. Kind regards, Customer Service Department.
Wonderful sales service. Super attentive, pleasant and effective at getting things done
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Ana, Thank you for your comment! We are glad to hear that Aguilar gave you such personal service, being attentive, pleasant and effective at every step. We love reading that your experience has been positive and that we have met your expectations. Kind regards, Customer Service Department.
For now a better deal than with the…
For now a better deal than with the company I was with before, the sales rep Aguilar is a true professional and very kind.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Armando, Thank you for your rating! We are glad to hear that you found a better deal and that José Manuel Aguilar gave you professional, friendly service. We love knowing that we met your expectations and will keep working to always offer you the best service. Kind regards, Customer Service Department.
I have to highlight the very good service from Mr Aguilar
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Víctor, Thank you very much for taking a few minutes to rate us! We are glad to hear that you want to highlight the service you received from José Manuel Aguilar. Comments like yours motivate us to keep offering a personal, professional service. Your satisfaction is our priority. Kind regards, Customer Service Department.
Excellent treatment from Aguilar. Excellent treatment from Aguilar
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Alberto, Thank you for your comment! We are pleased to hear that José Manuel Aguilar treated you excellently and gave you the service you expected. Comments like yours encourage us to keep giving our best every day. Kind regards, Customer Service Department.
Good prices and Aguilar is a lovely…
Good prices and Aguilar is a lovely person, always attentive
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Miriam, It is a pleasure to receive comments like yours! We love knowing that you value our prices and that José Manuel Aguilar gave you personal, professional service, always attentive to your needs. We will keep working to always offer you the best. Kind regards, Customer Service Department.
Very positive experience with my Segurma installation. Aguilar took care of explaining everything to us and followed up on the installation to make sure everything was right. Very professional, I recommend him!
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Sandra, Thank you for sharing your experience! We are glad to hear that your installation with Segurma was so positive and that José Manuel Aguilar was by your side explaining the whole process and following up so that everything went smoothly. We love reading that you value his professionalism and trustworthiness. Your satisfaction is our priority. Kind regards, Customer Service Department.
Aguilar is a great professional.. Aguilar is a great professional
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Esmeralda, Thank you for sharing your opinion! We are glad to hear that José Manuel Aguilar conveyed professionalism and trust throughout your experience with us. Your satisfaction is our priority and comments like yours encourage us to keep improving every day. Kind regards, Customer Service Department.
I was looked after by José Manuel Aguilar Fuerteventura, a very good experience. He looked after me very well and found solutions where I thought there were none. He behaved very well and I am very grateful.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Dani, Thank you for sharing your experience! We are glad to hear that José Manuel Aguilar looked after you so professionally and was able to offer you solutions when you thought there were none. Comments like yours motivate us to keep working to always offer the best service and care. Kind regards, Customer Service Department.
The segurma alarm company, I am…happy
The segurma alarm company, I am very happy with it and recommend it 100 per cent. The sales rep Javier Fernández too, excellent treatment and very professional.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Julia, Thank you very much for your recommendation and for trusting us! We are glad to hear that you are very happy with our service and that Javier Fernández's service has been excellent. Comments like yours motivate us to keep working with professionalism and commitment to offer the best possible experience. Kind regards, Customer Service Department.
Aguilar made things very easy for me. Everything was quick and went very well
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Rafael, Thank you for sharing your experience! We are glad to hear that Aguilar made things easy for you and that the whole process was quick and satisfactory. Comments like yours encourage us to keep offering personal, prompt, quality service. Kind regards, Customer Service Department.
PROMISES TURNED INTO REALITY The company has fully lived up to…
The company has fully lived up to the expectations I had from the start, based on what Mr José Manuel Aguilar told me, which turned into facts and reality as time went on. In short: sales arguments that became reality, which does not always happen. Hence my 5-star rating.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Julio, Thank you very much for your 5-star rating and for sharing your experience! We are glad to hear that Jose Manuel Aguilar's explanations and advice met the expectations you had from the start and that, over time, they have been borne out in real facts and results. We love knowing that the trust you placed in our team has translated into an experien…
Jose Manuel Aguilar is always attentive and helps you with any service and/or installation, the number 1.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Daniel, Thank you for sharing your experience! We are glad to hear that Jose Manuel Aguilar has given you personal, professional service, helping you with everything to do with the service and the installations. Comments like yours motivate us to keep working to offer the best possible service. Kind regards, Customer Service Department.
My experience was very good, quick and efficient service from Manuel, I have already taken out several alarms with him and would do it again without hesitation
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Domingo, We love hearing your opinion! We are glad to know that Manuel's service has been quick and efficient, and even more so that you have trusted him on several occasions to sign up your alarms. Comments like yours encourage us to keep offering a personal, professional service. Kind regards, Customer Service Department.
Service that could not be better, an answer at any time of day, any day, to any question or change to my alarms, it is a pleasure to work with people like this
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Juan, We are very glad to receive ratings like yours! We love knowing that you have found personal service, with answers to your questions and needs at any time. It is a pleasure to have customers like you and to know that our work is so well regarded. Kind regards, Customer Service Department.
I signed up for the alarm with Tamara Regalado, a sales rep who explained everything perfectly and made the process very simple. Highly recommended
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Mónica, We love hearing about your experience! We are glad to know that Tamara Regalado explained everything clearly and made the sign-up process simple and easy for you. Thank you for your recommendation and for trusting Segurma. Kind regards, Customer Service Department.
Happy The girl who offered me the alarm was Tamara Regalado, very kind, she gave me the information I needed to go with Segurma
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Patricia, Thank you for these kind words! We are glad to hear that Tamara Regalado's service was so positive and that she gave you all the information you needed to trust us. We love knowing that we met your expectations and that you have decided to join the Segurma family. Kind regards, Customer Service Department.
I signed up for my alarm through a… friend
I signed up for my alarm through a friend, and they recommended Tamara Regalado to me, fantastic girl, super pleasant and attentive in everything, without doubt the best person to help with anything!! Hehe
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Rocío, What a joy to receive a comment like yours! We love knowing that Tamara gave you personal, friendly, attentive service at every step. We will pass on your words, which are without doubt a great motivation to keep offering the best service. Kind regards, Customer Service Department.
Satisfied customer
I had excellent service thanks to Javi the sales rep. Proper, friendly treatment of the customer. I recommend this company 100%.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Enrique, We are glad to receive comments like yours! We are pleased to hear that Javi treated you properly and warmly throughout the process. Thank you for recommending us 100%, we will keep working to always offer you the best! Kind regards, Customer Service Department.
Excellent personal service before, during and after signing up for the service. Attractive financial terms. Quick installation and set-up.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Juan, Thank you for sharing your experience! We are glad to hear that you were satisfied with the service you received before, during and after signing up, as well as with our financial terms and how quickly the installation and set-up were done. We love knowing that we met your expectations and will keep working to always offer you the best. Kind regards, Customer Service Departm…
Very satisfied, yes
Very satisfied with the segurma alarm system, I was previously with another company which, by the way, had lots of marketing and advertising and a considerably higher price and was absolutely dreadful on service, I give the segurma company a 10 for effectiveness and services, both in customer service and in the personal attention from the sales rep
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello María Victoria, Thank you for your comment! We love knowing that you are so satisfied with the service and that you value both the care you received and the work of our sales team. We will keep striving to maintain this standard and not let you down. Kind regards, Customer Service Department.
I have had the alarm a few months and everything…
I have had the alarm a few months and everything is great. I thank the sales rep Asunción, who explained everything to me in detail and still answers my questions
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello José Miguel, What a joy to read your rating! We love knowing that your alarm is working wonderfully and that Asunción explained everything in detail and keeps helping you with your questions. Your trust motivates us to keep giving our best every day. Kind regards, Customer Service Department.
Very happy with the installation of my…
Very happy with the installation of my new alarm, the sales rep who came explained everything to me perfectly, very attentive and she has come several times. To explain everything. Asunción very attentive.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Sergio, Thank you for sharing your experience! We are glad to hear that the installation went well and that Asunción gave you such personal, clear service at every step. We will keep working to always offer you the best service. Kind regards, Customer Service Department.
María came, and she was absolutely proper, everything clear and well explained, with great kindness, it has been a pleasure
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Mercedes, We are very glad to read your comment! It is great to know that María looked after you with such clarity, kindness and professionalism. We love seeing that the service you received lived up to what you expected; we will keep working to always offer you the best. Kind regards, Customer Service Department.
Great and at a very good price, perfect installation and advice, they came within 24h and it was up and running, very good, intuitive app, perfect treatment from the sales rep Jose Zarza
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Joan, Thank you for sharing your experience! We are glad to hear that you value the good price, the quick installation within 24h and the advice you received, and that you find the app intuitive. We will pass on your appreciation to our colleague José Zarza; we love knowing that everything met your expectations. Kind regards, Customer Service Department.
FANTASTIC
I work at an estate agency and we have already had several alarms installed with Segurma, always through our trusted account manager Paco Plata (reference no. S381654), who makes everything much simpler for us and helps us with everything we need and more. As for the alarms, our experience is very satisfactory in every way, above all the transparency with which they inform you of all the conditions. We have worked with several alarm companies, and without doubt this is the one that convinces us most.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Alba, Thank you for sharing your rating! We are pleased to know that your estate agency trusts Segurma and that Paco Plata supports you so effectively, making the whole process quicker and easier. The fact that you highlight the clarity and transparency of the conditions confirms we are on the right track, and motivates us to keep offering a service that lives up to your expectations. Kind regards…
I was looked after by a sales rep called Liu. A super detailed explanation and he answered all my questions, I booked the appointment for the installation and the technician was super punctual and polite. We are super happy with the alarm.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Emilia Alexsandra, Thank you for sharing your experience! We are glad to hear that Liu answered all your questions with such a thorough explanation and that the installation was carried out punctually and professionally. We love knowing that you are so happy with your alarm and will keep working to always offer you the best service. Kind regards, Customer Service Department.
Incredible treatment from the sales rep…
Incredible treatment from the sales rep Javi and the technician Javi too, very kind, the service, the way they treat you, I really do recommend it
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Jessica, It is a pleasure to read comments like this! We love knowing that both Javi, on the sales side, and Javi, the technician, treated you in such a personal, friendly and professional way. Opinions like yours encourage us to keep taking care of every detail. Kind regards, Customer Service Department.
Good sales service, everything very well explained. Very quick installation.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Antonia, Thank you for sharing your experience! We are glad to hear that the sales service, especially María Esther's, was clear and satisfactory, and that the installation was done quickly. We will keep working to always offer you the best service. Kind regards, Customer Service Department.
Very professional and competent... Very professional and competent
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Jaime, Thank you for sharing your experience! We are glad to hear that you see our work as professional and competent, comments like this motivate us to keep giving our best every day. Your satisfaction is very important to us. Kind regards, Customer Service Department.
I was looked after by Maria, she was very attentive and everything…
I was looked after by Maria, she was very attentive and everything was well explained
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Josefa, We are very glad to hear that María looked after you with such dedication and that the information was clear and well explained. Comments like yours reflect our team's commitment to quality, personal service. Kind regards, Customer Service Department.
Amelia looked after me, everything perfect. Amelia looked after me, everything perfect
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Francisco, We are glad to read your comment! It is a pleasure to know that Amelia looked after you and that everything was perfect. We will keep striving to always offer you quality, personal service. Kind regards, Customer Service Department.
Very good alarm, Jordi is a very good manager and he explains and helps you with everything, he is not the typical one who sells you the product and then disappears.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Sergio, We love knowing that the alarm is working well for you and, above all, that Jordi has supported you consistently and personally, before and after signing up. That ongoing follow-up and support is exactly the service we aim to offer. Kind regards, Customer Service Department.
Professional, friendly, personal treatment. Very satisfied with the sign-up. Many thanks for everything
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Gonzalo, Thank you for sharing your experience! We are glad to hear that the treatment was professional, friendly and personal, and that you are very satisfied with your sign-up. We will keep working to always offer you the best service. Kind regards, Customer Service Department.
Commitment
Personal, efficient treatment, thoroughly recommended. Very attentive at all times. Very committed to my case
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Andrés, Thank you for sharing your experience! We are glad to hear that you received personal, efficient treatment, and that our colleague was so attentive and committed to your case. Comments like yours motivate us to keep giving our best every day. Kind regards, Customer Service Department.
They installed our alarm in 1 day, the app works great and we have not had a single problem.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Victoria, We are glad to hear that the installation was done in a single day, that the app works perfectly and that everything has gone without a hitch. We work to offer a prompt, reliable service, and it is great to see that it has met your expectations. Kind regards, Customer Service Department.
The reason we chose Segurma...
The reason we chose Segurma was a proposed system configuration that fitted our needs, together with sound, effective advice from the sales technician Félix
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Josu, We are glad to hear that you chose Segurma thanks to a configuration proposal that fitted your needs and to Félix's sound, effective advice. That the proposal was clear and useful is fundamental for us, and we will pass on your appreciation to him. We will keep working to offer well-adapted solutions and professional support. Kind regards, Customer Service Departm…
Recommended
Great. I recommend the sales rep Asunción for her patience and professionalism
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Didy, We love reading that you found Asunción's service so positive. Her patience and professionalism are qualities we take great care over, and comments like yours reflect that perfectly. We will keep working to always offer you a service that lives up to expectations. Kind regards, Customer Service Department.
More than a month with an unresolved fault…
I have had a fault open for more than a month, they need to come and replace something in the control panel that is showing an error and check the battery on the rest of the cameras, and there is no way of getting it done. On top of that it is the holiday period and I do not feel at ease. I should also point out that I have been with them for 7 years and until now I have had very good service. But more than a month with the fault is incomprehensible, I have called several times to complain and sent an email and nothing. They finally came on 7/8 and fixed the fault. In its reply the company says it is sorry about what happened and asks me to contact them, which I did 5 or 6 times, and I emailed too, and still I waited more than a month. I suggest they deal with faults more quickly or hire more technicians. The low-battery alert on the cameras always goes off in summer and they take a long time to come.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello María Isabel, We are sorry about the situation you describe. We understand your concern, especially as it is a fault that has been open for more than a month and during the holiday period. We also thank you for the trust you have placed in us over these 7 years and we take your rating very seriously. In order to look into your case in detail and offer you the right solution, we invite you to …
Segurma's service is deplorable, total passivity when it comes to cancelling the service, they drag out the process so that the customer gets psychologically worn down and ends up staying with the company under the minimum term, they say they will call you and nobody calls, and so on. From our experience I would not advise anyone to use this company, I have never had so many problems and obstacles put in the way of processing a cancellation within the withdrawal period. For me the score is zero out of zero in every respect.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello, We are sorry about the experience you describe and we understand the frustration caused by the handling of your cancellation and the perceived lack of follow-up during the process. We understand how important it is for this kind of procedure to be handled promptly and with clear communication at every stage. In order to look into your case in detail and offer you the right solution, we invite you to get in touc…
They do not deliver what you sign up for and offer no solution
I signed up with this company because they guaranteed me that the alarm would work even though I have two dogs, that has not been the case, 90 % of the time the alarm goes off, creating more insecurity than security, I need an alarm and this company is not finding me any solution, I want to leave so I can sign up with another company that gives me the service I need and they want to charge me a €1,200 penalty when it is the company that is in breach, since I need the service I signed up for
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Oscar, We are sorry about the situation you describe. We understand your frustration at not getting the expected performance from the alarm in a home with pets, especially if that was a deciding factor when you signed up. We also understand your concern about the minimum term conditions and the penalty mentioned. In order to look into your case in detail and offer you the right solution, we inv…
A real scam
Communication with AI, it is really hard to get a person to deal with you, and when they do, after a lot of insisting and a long time on hold, you can see the unhappiness among the company's call-centre staff when you explain the problem: that a technician came. He disconnected the alarm and took it away without leaving any receipt because I had closed the service, and the operator tells me that is normal and that the legal department then claims the alarm terminal. I called several operators, even the legal department and technical service, and they all tell me to calm down, that they will sort it out and refund me, and after months I get a letter from the company threatening to put me on the ASNEF debtors' register. I do not recommend this company at all, I am going to lodge a complaint with consumer affairs and report the technician who came to my house for theft, since he was recorded by the building's security cameras and that is the only proof I have that he came. Update to the complaint: Segurma puts me on ASNEF for the improper amount, claiming the alarm that the technician collected; when I prove it and describe the technician who came, the day and the time, they send me an email saying they are booking me in for the removal, then another saying the removal has been carried out, and a corrective invoice deducting the charge for the alarm. I ask them for the removal receipt from 2 February at 9.30, when it was done, which they request but do not know how long it will take; I also asked for a receipt for the disconnection and got the same excuses for not giving it to me. I pay by bank transfer the 3 months of minimum term I had left and the penalty for not completing it, which is that they charge you the installation, I find that abusive but it is in the contract. Then, hours later, they send an email saying they have requested my removal from the ASNEF files, but at no point do they admit having made an improper claim for the debt … unbelievable but true, with all the problems this can cause, and to top it off today I get a charge for the same amount on my account, there is no coordination of any kind within the company, what is the point of paying by transfer and sending the receipt. Honestly, as a security company what you offer is distrust and a lack of seriousness, and least of all reassurance … security 0.
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Francisco, We are sorry about the situation you describe and we regret that your experience was not what you expected. We understand your concern over the problems relating to the removal of the equipment, the steps taken and the consequences of the claim you mention. Our aim is to offer a transparent, quality service, so we would like to review your case in detail.…
8 DAYS AFTER INSTALLATION a…
8 DAYS AFTER INSTALLATION a sensor fell off because it came unstuck, I called 20 times, they said the technical service would call me, which did not happen; the camera is not working because the technician did not know how to set it up on an iPhone. The last time I called them they told me they would send someone from Zener, and that they had to call me the same day to arrange a date, which did not happen, it is a trap, there is no after-sales service! Tomorrow to the Guardia Civil or the duty judge to report it. After many calls, they sent me a girl from Zener who fixed the fault, showed me how to use the camera, and reorganised the alarm control panel in such a way that you could not tell whether it was armed or disarmed; in the end the problem was corrected from the alarm control centre. In the end, the sensor had come unstuck because it had been put where the Securitas Direct one was without cleaning off the old sticker or fitting a screw. In the end they sent me the same person who had done the installation to check that everything was fine, and at that point I asked him to set it up on my wife's phone, which was an iPhone, and he managed it, when before, when he did the installation, he did not know how to do it with that phone! The case is now resolved, I hope that if there is a problem they will act more quickly!
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Laurent, We are deeply sorry about the situation you describe and we understand the frustration that the fault with the sensor and the lack of resolution you describe may have caused you. Our aim is to offer a quality service both during installation and in the support that follows. In order to look into your case in detail and offer you the right solution, we invite you to get in touch with u…
IMPOSSIBLE TO GET EVERYTHING SET UP
Dreadful, it has been a month and I still do not have the alarm working properly, I have sent about 10 emails and they do not reply. I am still waiting for them to get in touch with me. I have asked them, please, if they cannot fix it, to collect their equipment, and I get no answer... I DO NOT WANT TO THINK ABOUT HOW MUCH SECURITY THEY PROVIDE IF THE ALARM GOES OFF
Public reply from Segurma
Read the original review (in Spanish) on Trustpilot
Hello Carlos, We are sorry about the situation you describe and we understand your concern after the waiting time and the lack of response you mention. So that we can review your case in detail, we have sent you a request for information through Trustpilot; you can give us your details that way or, if you prefer, use the channels listed below. In order to look into your case in…
Source for all the reviews: Segurma's public profile on Trustpilot, most recent pages read on 22 September 2026. Beyond translating them into English, we do not edit the text or add reviews that are not there.
What comes up in the reviews, theme by theme
Reading them one at a time is useful; reading them together is more so. This is what appears again and again, with the number of reviews on this page for each theme.
When the alarm goes off (2)
The typical review describes a real alarm or a test: the Alarm Receiving Centre (ARC) calls straight away, checks what is happening and raises the alert. It is the reason you pay a monthly fee rather than buying a siren, and it is what most reassures people whose home sits empty for hours.
Installation and technicians (12)
A quick visit, a tidy job and clear explanations: Segurma's technicians leave the system tested and show you how to use the app. When a timescale is mentioned, it is usually one or two days from sign-up.
Personal service (24)
The sales rep who did the survey is named in many reviews: follow-up after installation, answers to questions outside working hours and patience with people who are not comfortable with their phone. It is the part of the service people are most grateful for.
Switching from another alarm (2)
Customers who came from another company and point out that Segurma handled the cancellation with the previous one, that the switch went through with no gap in cover and that the monthly fee turned out clearer. Even so, it is worth asking in writing who handles that cancellation.
Businesses (7)
Shops and premises with several sites: people value having the same sales rep look after every installation, the panic button and camera verification when the premises are closed.
Equipment, app and price (1)
The app for arming, disarming and seeing the house, the camera and value for money. Remember that the first-year fee is a promotional rate; the fee from month 13 is on the prices page.
The complaints: what goes wrong and how the company replies
11 % one-star reviews is a meaningful figure and we are not hiding it. They almost never talk about the alarm itself: they talk about the contract. These are the three most common reasons and how to avoid them.
Cancelling
Customers who wanted to leave the service and felt the process dragged on. How to avoid it: always cancel in writing, with acknowledgement of receipt, and keep the proof; know the minimum contract term and the notice period before you sign.
The minimum term
People who were not clear about how long the commitment lasted or the conditions for leaving early. How to avoid it: make sure the months of minimum term and the early-exit cost appear in the quote and in the contract before you sign.
Billing
Charges that did not match what the customer thought they had signed up for, almost always when moving from month 12 to month 13. How to avoid it: insist on having the month-13 fee and any extras in writing, with the exact kit.
Maria I.Trustpilot · 30 July 2026
I have had a fault open for more than a month, they need to come and replace something in the control panel that is showing an error and check the battery on the rest of the cameras, and there is no way of getting it done. On top of that it is the holiday period and I do not feel at ease. I should also point out that I have been with them for 7 years and until now I have had very good service. But more than a month with the fault is incomprehensible, I have called several times to complain and sent an email and nothing. They finally came on 7/8 and fixed the fault. In its reply the company says it is sorry about what happened and asks me to contact them, which I did 5 or 6 times, and I emailed too, and still I waited more than a month. I suggest they deal with faults more quickly or hire more technicians. The low-battery alert on the cameras always goes off in summer and they take a long time to come.
Public reply from Segurma
Read the full review and the reply (in Spanish) on TrustpilotHello María Isabel, We are sorry about the situation you describe. We understand your concern, especially as it is a fault that has been open for more than a month and during the holiday period. We also thank you for the trust you have placed in us over these 7 years and we take your rating very seriously. In order to look into your case in detail and offer you the right solution, we invite you to get in touch with us at contacto@segurma.com, by phone on its customer service number or by WhatsApp on its customer service number. We wan…
The company replies publicly to 96 % of negative reviews. Reading the reply is as useful as reading the complaint: it tells you how the company behaves when something goes wrong.
How we read and publish the reviews
What we do
- We read the most recent pages of Segurma's public Trustpilot profile and note the date we checked.
- We publish the full text, translated from Spanish without trimming sentences to make them sound better, with the shortened public name and the publication date.
- We link to every original review so you can check it.
- We include complaints with the company's reply, in roughly the same proportion as on the profile.
- We sort each review by theme so you can find the situation closest to yours.
What we do not do
- We do not write reviews or ask anyone to write them for this website.
- We do not use the Trustpilot logo or widget: we quote public figures.
- We do not mix in reviews of other companies or other alarm brands.
- We do not publish ratings of Segurma Alarmas (us) until we have customers who give them with their consent.
- We do not hide the one-star percentage or the reasons that keep coming up.
The review that best explains what the monthly fee is for
If you only read one, make it one that tells you what happened when the alarm really went off. It is the difference between an alarm connected to an ARC and a siren.
ElenaTrustpilot · 30 July 2026
My experience with Aguilar has been very good, very kind, and whenever I have had a question or a problem he has replied straight away and sorted everything out. He inspires a lot of confidence.
Public reply from Segurma
Read the original review (in Spanish) on TrustpilotHello Elena, We love hearing that your experience with Aguilar has been so positive! His approachability, how quickly he resolves questions and the trust he conveys are things we value highly. We will keep working to always offer you the best service. Kind regards, Customer Service Department.
What to check before signing up for a Segurma alarm
The complaints we have read are almost never about the alarm itself; they are about the contract. These five checks avoid most of them, and they are the same ones we go through with you in writing.
- Ask for the full contract before you sign and look for the minimum term in months and the early-cancellation conditions. If they will not give it to you in writing, do not sign.
- Check the month-13 fee. The promotion lasts 12 months; after that the kit's standard fee applies. You will find it on our prices page with the source and the date, and you can work it out with your extras.
- Insist on a survey first with the exact kit and any additional elements, so the fee you sign for is the fee you pay.
- Keep the confirmation email and the receipts. Any cancellation or complaint is made in writing; the receipt is your proof.
- Remember your right to withdraw: if you sign up at home, by phone or online, you have 14 calendar days to withdraw at no cost (articles 102 to 108 of the Spanish consumer protection law, TRLGDCU), except for the part of the service already provided if you ask for installation within that period.
Reviews of our own service, Segurma Alarmas
We do not publish reviews of our own yet. We will only publish reviews from customers who signed up through us, with their consent and a date, as soon as they exist. In the meantime, we would rather show you Segurma's, as the company providing the service, than make anything up.
What we do
We advise you, carry out a no-obligation survey of your home or business and handle your sign-up. We give you the promotion, the month-13 fee, the extras and the contract conditions in writing before you sign.
What Segurma does
Installs and maintains the system with its own technicians, connects your alarm to its own Alarm Receiving Centre 24 hours a day and alerts the police with video and audio when the alarm is real. It is the company you sign the contract with and the company these reviews are rating.
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Common questions
Questions before you decide
Are these reviews of Segurma Alarmas or of Segurma?
Of Segurma, the security company that provides the service (installation, maintenance and the Alarm Receiving Centre). Trustpilot collects and verifies them on its segurma.com profile. Segurma Alarmas sells that service; we do not manage or moderate those reviews, and we do not publish reviews of our own yet.
Why are 11 % of the reviews one star?
Because in a service with a contract, things do go wrong: three reasons keep coming up in the negative reviews, cancelling, the minimum term and billing, and less often the customer service or how the system works. The company replies to the vast majority of those reviews. The useful thing is to read them before you sign and get the conditions that cause problems settled in writing.
How do I avoid the problems the negative reviews describe?
Ask for the full contract before you sign and check the minimum term in months and the cancellation conditions; keep the confirmation email; insist on a survey first with the exact kit and the month-13 fee; and if you sign up away from business premises, remember you have 14 days to withdraw. On our prices and minimum term page we explain it point by point.
Do you publish the bad reviews?
Yes. On this page you will see the full breakdown by stars and 6 complaints with the company's public reply, each with a link to the original review. If we only published the good ones, this page would be no use for making a decision.
How did you choose the reviews that appear?
We read the most recent reviews on Segurma's public Trustpilot profile and publish 48 four- and five-star ratings with enough text to understand what happened, plus 6 one- or two-star complaints with the company's reply. Full text translated from Spanish, shortened public name and publication date; nothing edited or made up.
Are the reviews verified?
Trustpilot marks reviews that arrive by company invitation after a purchase or service as verified, and the rest as organic; both are public and can be checked through the link on each card. We do not add any that are not on the profile.
What comes up most in the positive reviews?
Three things: how the sales rep and the technician treat you, how quickly the installation is done and the fact that the ARC responds and calls when the alarm goes off. The app, value for money and a hassle-free switch from another company also come up often.
Can I talk to someone before I decide?
Yes. Call us on 911 877 095 or leave your phone number in the form on this page: we explain the conditions, the minimum term and the month-13 fee before you decide anything, with no obligation.
Would you rather we explained it over the phone?
We explain the conditions, the minimum term and the month-13 fee before you decide anything. No obligation.